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New Paradigm – Frequently Asked Questions
Orders
Simply browse our products, select your size and quantity, and click Add to Cart. When you’re ready, proceed to checkout and complete your purchase using the available payment options.
If you need to change or cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to modify it.
After placing an order, you will receive an order confirmation email with your order details.
Shipping
Estimated delivery times:
• Canada: 5–10 business days• USA: 7–12 business days
• International: 10–20 business days
Processing time before shipping is typically 1–3 business days.
Yes. Once your order ships, you will receive a tracking number via email.
Yes, New Paradigm ships to many countries worldwide. Shipping availability and costs will be calculated at checkout.
Returns & Exchanges
We accept returns within 14 days of delivery if the item is:
• Unused• Unworn
• In original condition
• With tags attached
Please contact us with your order number at:
contact@new-paradigm.ca
Our team will guide you through the return process.
Yes. If you need a different size or received a defective item, please contact us and we will assist you with an exchange.
Products
Please refer to our Size Guide on the product page. If you’re between sizes, we generally recommend choosing the larger size for a more comfortable fit.
Most of our items follow standard sizing, but some designs may have a slightly oversized or relaxed fit depending on the style.
Some items may be restocked, but many of our releases are limited drops. We recommend ordering early to avoid missing out.
Payments
We accept most major payment methods, including:
- Credit cards
• Debit cards
• Secure online payment providers available at checkout
Yes. All transactions are processed through secure, encrypted payment systems to protect your information.